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Glossier

Glossier Inc. is building the future beauty company in collaboration with its customers.

Lead Product Manager, Retail
New York City, NY, US
Job Description / Skills Required

Glossier is looking for a Retail Product Manager to help power our unique and highly-experiential Glossier stores with a suite of systems and technology.  In this role, you will lead the development of best in class point of sale (POS) and back of house systems, working closely with our retail business leaders to create systems that facilitate rapid, scalable growth while allowing the flexibility to deliver unique experiences for our customers.  You’ll also partner with Retail and Creative teams to identify opportunities for digital and technology-powered experiences in store to drive engaging people-first retail experiences and a seamless offline-to-online journey.  Ultimately, we’re looking for someone who can apply critical thinking and a customer-obsessed lens to own and deliver the retail product roadmap and help build the future of Glossier Retail.

6 Month Expectations:

  • Work to relaunch Glossier Retail in multiple locations with a refreshed experience for our customers and associates
  • Independently manage the tech roadmap for POS, back of house and integration for Glossier retail stores
  • Create a tech road map that sets Glossier retail up for accelerated future global growth; develop a perspective in partnership with tech and business leaders on a build vs. buy strategy for the suite of retail technologies
  • Establish collaborative and effective working relationships with the Retail Tech team, retail business leaders, and store design team

12 Month Expectations: 

  • Develop an efficient repeatable technology suite that support rapid roll out of future retail stores
  • Identify creative technological solutions that serve our innovative human-centered retail experiences and provide engaging experiences for our retail customers
  • Continuously iterate on all aspects of retail technology 

Qualifications

  • 3+ years experience product management or technical product management, preferably with internal logistics, supply chain or finance/accounting users
  • Familiar with Agile or similar product management
  • Bachelor’s degree, quantitative or business discipline preferred
  • Excellent written and verbal communication skills with an ability to simplify complex ideas and communicate clear recommendations
  • A customer-obsessed mindset and a penchant for operational efficiency
  • Proficient at Excel
  • Experience using Clubhouse, JIRA or similar software package

About Glossier 

Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare first philosophy that celebrates beauty in real life.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, co