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Medallia

Offers customer experience management software.

Sales Director (Montreal, Canada)
Montreal, CA
Job Description / Skills Required

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

About the Sales Team

Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecoms, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands.
As a team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.
About the Role:

As a Sales Director you will primarily target new business opportunities within assigned enterprise organizations in your geographic territory.
Research target accounts and develop prospecting campaigns.
Dive deep in understanding their business and the potential for business alignment.
Go high-and-wide within enterprise organizations to understand the full scope of opportunity.
Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome. This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal.
Engage with sales ecosystem and Medallia Partners in support of sales opportunities.
Participate in internal team meetings to collaborate with supporting ecosystem on opportunities, resolve customer issues, share best practices, and work with cross functional teams.
Basic Qualifications:

5+ years of field sales experience at an Enterprise software/SaaS organization
Proven top performer (consistently exceeds targets)
Bachelor's Degree or equivalent work experience
Preferred Qualifications:

Strong experience building relationships at the C-suite across varied departments at enterprise organizations.
Proven analytical ability
CRM systems knowledge
Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
Training in “solution” or “customer-centric” selling
Understanding of Enterprise Feedback Management (EFM)