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Medallia

Offers customer experience management software.

Senior Visual Designer
San Mateo, CA, US
Job Description / Skills Required

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

The Role

Medallia is looking for a Senior Visual Designer with a proven track record of delivering comprehensive, flexible and visually expressive designs.
Responsibilities

Take broad, conceptual ideas and turn them into simple and well-crafted experiences.
Be a core contributor to a comprehensive, flexible and visually expressive design that enables designers and engineers to deliver well-crafted experiences.
Be a core contributor to design guidelines, a high-level set of interaction and visual design concepts, patterns and components that underpin Medallia’s platform. It is used to provide a unified design for applications in the Medallia ecosystem.
Produce design resources for fellow designers to use in their day-to-day work, e.g. Sketch UI kit that includes components, iconography, layouts, etc.
Partner with engineering to deliver a well-documented and easily referenceable front-end framework that faithfully expresses Medallia’s design system.
Partner with Product Managers, engineers, researchers and content strategists to incorporate learnings, address challenges, and perform final reviews with engineering to ensure a unified delivery of applications on the Medallia platform.
Execute in a fast-paced and fluid environment
Qualifications

In addition to being an empathetic, creative, and a systems thinker, here are some of the qualities we’re searching for:
5+ years' experience as a practitioner of research-influenced design with demonstrated results
Deep knowledge of customer research, ideation, storytelling, prototyping, design frameworks, concept visualization, and beautiful interfaces
Proven collaborator, builder, and motivator for cross-functional teams
Passionate about knowing users, constantly seeking new insights you use to create breakthroughs
You can move swiftly from a high-level strategy discussion to one about the merits of vertical rhythm, with equal passion and persuasion
Self-aware, constantly working to understand and overcome blind spots.
Enjoy mentorship and actively sharing your hard-won wisdom with more junior colleagues
Tactically, you are just as energized while developing design strategy as you are polishing design details
Medallia is an established and fast growing company. Our organization and processes are fluid, allowing us to act quickly on emerging business opportunities. This genuinely excites us. This should genuinely excite you. If it does, we need to talk...