SaaS HR platform for mid-market companies
About the Role
The Payroll Consultant is the subject matter expert that, along with the Implementation Consultant (project manager of the implementation) will own the delivery of on time and accurate new client implementations.
The Payroll Consultant will be responsible for thoroughly understanding a client’s requirements and determining the appropriate configuration of the Namely system to accurately deliver on the client’s needs. This role is also responsible for vetting through the client’s data and thoroughly test the site prior to release to ensure a smooth client and employee experience.
We are proud to be the HR platform for some of the world’s most innovative companies - so it’s critical that those companies are enabled to utilize Namely’s products to their fullest potential, and have an amazing client experience.
Review and evaluate data to determine proper system configuration in regards to historical data, employee information and company level data. Engage closely with the client, the other Consultants, and other internal departments, to ensure full-scope of implementation is understood through our Discovery Questionnaire
Configure the client site to match the desired set up
Analyze our client's’ business needs to determine optimal configuration. Work closely with the Benefits / Payroll Consultant assigned to the project as well as the Implementation Consultant to ensure all stakeholders have a thorough understanding of how the configuration of the Payroll and Benefits too may impact the client experience
Review tax returns (940, 941s and state quarterly returns), payroll registers, and deductions and earnings taxability to ensure proper setup of the platform. Conduct the parallel test and make all necessary adjustments to ensure accurate payroll processing
Support the client through their first two successful on cycle payroll runs
Manage client expectations – never over-commit and under-deliver
Serve as client advocate within Namely to identify and resolve any concerns that may detract from an optimal client implementation experience
Effectively transition clients to the Client Success team for ongoing support after implementations are completed
Accountable for on time and accurate deliveries of all implementations
Bachelor’s degree required
Previous client management experience and experience managing several clients and projects at once
3-5 years experience managing Payroll system implementations
Strong team player who thrives in a collaborative environment
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Strong written and oral communication
Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done!