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ThousandEyes

Provides IT performance management for the cloud era.

Solutions Engineer, Field Sales (Mountain Southwest)
Denver, CO, US
Job Description / Skills Required

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.

About the Role

We are looking for a Solutions Engineer to join our team in Denver, CO and help us work closely with key customers and prospects. You will have the opportunity to be the customer interface of an exciting new technology.

The candidate should possess the following:

Excellent presentation, communication, and problem-solving skills
Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
Knowledge of application and network infrastructures
Knowledge of unified communications
Experience with application and network performance analysis solutions
Experience with packet analysis of network and application protocols
Experience with scripting languages (e.g., Python, Perl, Javascript)
Experience with Apple, Linux and Microsoft operating systems
Responsibilities include:

Support the technical sales process
Assist sales in technical prospecting to help uncover opportunities
Demonstrate solution to showcase capabilities and use-cases
Build and maintain a technical and trusted advisor relationship with customers
Support customers during solution trials
Scope and architect solution deployments
Present to decision makers during trial wrap-up meetings
Participate as a member of the Solutions Engineering teams
Participate on weekly team meetings
Participate in quarter business review sales meetings
Present technical topics and successful wins
Share technical challenges and ways to overcome
Interact with team to ask questions, share experiences, and exchange ideas
Help establish and enhance demonstration material showcasing the solution
Research technical topics impacting the industry to grow as an industry leader
Interface with Marketing
Support trade shows and networking events
Support ThousandEyes Connect events
Contribute to blog and social media posts
Suggest and contribute to white-papers and case-studies
Interface with Product Management and Engineering
Provide solution feedback from hands-on use and customer interaction
Record solution suggestions and enhancements through Customer Success
Participate and provide feedback on internal and external solution beta programs
Interface with Customer Success
Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success
Requirements:

5+ years of experience and proven track record in a Technical Sales or related profession
A degree in Electrical Engineering, Computer Science or related field
Experience with Salesforce
Moderate travel required