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Instacart

Allows customers to order groceries from their favorite local stores and have them delivered instantly.

Shift Lead
Washington, DC, US
Job Description / Skills Required

This position is located in Washington, DC

Since Instacart started in 2012, we’ve expanded to 25+ markets and partnered with 100+ retailers across the U.S. Our mission is to transform everyday life by seeking & solving seemingly impossible problems.Instacart is a technology company that offers a platform connecting grocery shoppers with customers -- the only one affording delivery in as little as one hour. By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and buy directly from the retailers they trust. We give customers back their time so they can do more of what they love.

This Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to deliver perfect orders every time.

We need motivated and experienced leaders to help us deliver a magical experience to our amazing customers. Join us!

Responsibilities:

Team Building (60%)

Welcome new team members
Train new and current shoppers
Encourage positive work environment
Lead by example!
Assist with In-Store Operations (30%)

Put our customers first by ensuring that orders are accurately and efficiently fulfilled
Communicate effectively with the Instacart Operations Team regarding store and shopper relations
Partner/Customer Communications (5%)

Maintain a strong and positive relationship with the management team at our partner stores through regular communication and feedback
Problem Solving (5%)

Act quickly and respond to store, shopper or customer issues
Brainstorm new process improvements
Requirements:

Customer service and retail experience (2+ years)
Experience working in diverse teams (1+ year)
Strong motivational and leadership skills
Ability to deliver customer service that exceeds customer needs
Effective interpersonal and communication skills; organization, planning, and prioritization skills
Qualified applicants must be able to do the following with or without a reasonable accommodation:
Lift up to 50 lbs regularly throughout shift
Remain standing or walking, including up and down stairs, during shift