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Zoom

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform.

Technical Trainer
San Jose, CA, US
Job Description / Skills Required

Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. With our recent funding of $100M from Sequoia, we are expanding teams across our organization. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us.

Zoom is looking for a Technical Trainer. The Technical Trainer will lead technical training for public and private engagements with an emphasis on high interaction and attendee questions, provide high-touch support and project management for customer online events, and develop educational content for use in training sessions, support articles, blog posts, etc.

Responsibilities:
Lead technical training sessions for public and private engagements with an emphasis on high interaction and attendee questions.
Provide high-touch support and project management for customer online events (remotely and on site).
Develop educational content for use in training sessions, support articles, blog posts, etc.
Must be self-motivated, highly detail oriented and have expert communications and soft skills.
Recommend experience with Project Management and/or Virtual Event Management.
REQUIREMENTS

Bachelors or Master’s Degree
3+ years’ experience preferred
Exceptional communication skills including clear and concise writing, an engaging presentation style, and group facilitation skills.
Strong leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles.
Experience working cross-functionally, especially with internal clients or subject matter experts.
Software industry experience, ideally in the Saas industry.