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Good Eggs

An online market that delivers groceries to homes throughout the Bay Area.

Customer Success Advocate
San Francisco, CA, US
Job Description / Skills Required

About Good Eggs:

Good Eggs is an online market that delivers good groceries to customers' homes throughout the Bay Area, seven days a week.

We’re making it easy for busy people to eat well at home by curating a marketplace full of the best local, organic produce, sustainable meat and fish, and delicious grocery staples. Order your groceries today on our site or iOS app, and they’ll be on your doorstep tomorrow. It’s that simple.

What's driving us to get the best food into the hands of more people? Well, we're on a mission to grow and sustain local food systems worldwide, and our entire passionate and creative team shares a common drive to change the world. If you hear that and think, "Hey! That's me!", please get in touch! We're always looking for like-minded comrades to join the team.
About the role:

We place our customers and community at the center of what we do. We want them to connect with their local foodmakers and to come away thrilled with their Good Eggs experience.

We’re looking for a Community Care Advocate to help us change our food system for the better: someone who’s motivated to go the extra mile for our customers; who can engage with our community in meaningful ways.

The Community Care Advocate is based in our San Francisco food hub, and combines customer service, community engagement, building strategy to engage and retain customers long-term and operational problem-solving.

This full-time role pays $18/hour with perks like free meals and a company discount. We are looking for someone who has flexibility to work some weekend and evening hours as needed.
Major responsibilities:

Customer service

Provide our customers and community with outstanding support via email and phone—both reactively and proactively

Troubleshoot customer issues and find quick solutions

Compile data from customer feedback; create actionable reports to share with larger team

Work closely with our operations team to ensure customer requests are fulfilled

Communicate clearly cross-functionally in order to find solutions for customers’ needs

Identify areas for improvement based on customer feedback, work closely with our product team to cycle feedback to the right places, acting on solutions​ and building strategies for customer retention

The ideal candidate has:

A passion for our mission

Passion for delivering an exceptional customer experience

Impeccable communication skills, both spoken and written: We request a writing sample as part of your application!

Attention to detail -- with respect to both logistics and aesthetics

An ambitious attitude: No task is too small or too daunting

Commitment to building relationships -- enjoys being on the phone, getting to know new people, listening, and sharing the Good Eggs mission

Excitement for a schedule that includes night and weekend hours
Previous customer service experience preferred

Why work for Good Eggs?

Deepen your knowledge of locally produced food by engaging with our producer and eater community.

Incredible work environment with passionate, accomplished team members.

Locally-sourced team meals made by our on-site chefs, team visits to our local farmers and foodmakers, and employee discounts on amazing local food!

Most of all -- Good Eggs offers an opportunity to use your energy, creativity and enthusiasm to participate in building a better food system.

To apply, please submit:

Resume highlighting relevant experience

Cover letter including:

Reason for wanting to join the Good Eggs team

A brief description of a favorite food experience, eating, cooking, growing, etc. (100 words or less)

A short writing sample: please explain something to our group! Be creative, articulate, and concise. Explain a process or make up a customer service scenario: Which directions should I follow to get to your house for dinner? I brought home tomatoes and they were tasteless -- how can you help?