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Metaswitch Networks

Provides telecommunications software to service providers, equipment manufacturers, large enterprises.

Professional Services Engineer, CALA
Mexico City, MX
Job Description / Skills Required

The Professional Services team

The Professional Services team is a vital part of the overall Metaswitch organization. The Professional Services team has played a key role in the successful deployment of Metaswitch equipment to provide next generation voice services in 500 carriers’ networks.

The team is comprised of a combination of

industry veterans with a vast range of experience in delivering network solutions to our customers
engineers that previously worked in the product development team and in many cases wrote the software that they are now deploying.

The Professional Service team works closely with our customer base to assist them with design, implementation and troubleshooting of deployments involving a wide range of Metaswitch and partner products. Metaswitch’s customer base continues to grow worldwide, and we are now expanding the Professional Service team.

The successful candidates with be based out of our Mexico City office located in the Polanco district, and must be willing to travel to customer sites within the Caribbean and Latin America (CALA) region. Very occasional travel will be required to other regions for major conferences and meetings (expected to be once or twice annually).


After an initial training period, successful candidates will become a full part of the Metaswitch Professional Service team, working with customers on a wide range of tasks, including the following,

Assisting with turn up of new services, and migration of existing services from legacy platforms.
Assisting with resolution of any defects found in Metaswitch and partner equipment during the integration and turn-up phase of a project.
Deliver a variety of professional services such as Network Designs, onsite consultancy, assisted operation, Acceptance Test Plan generation and execution.
Maintaining regular communication regarding all aspects of their Metaswitch deployment.
Providing feedback to our Engineering and Product Management teams.
Occasionally travelling to customer sites, as part of these responsibilities.

We believe in hands-on training, so the successful candidate will very quickly find themselves working directly with our customers on large, complex projects that are vital to their business success.


For this position, we need someone who has

A strong academic record and a good degree in a Telecoms or Networking related subject.
An aptitude for understanding and solving complex problems.
Energy, enthusiasm, versatility and creativity.
Excellent communication and interpersonal skills
Expertise in IP networking and Unix-based operating systems.


Salaries are reviewed regularly on the basis of performance; we believe that we are one of the few companies who really do pay employees in accordance with their contribution.

All of our employees receive a comprehensive benefits package, which is a combination of what you would expect from a modern, well-managed organisation - along with one or two specials of our own. The company also operates an employee share plan which enables all our people to benefit from the increased value of the company.

We offer the opportunity to do an interesting and demanding job in a well-managed and very successful company. Despite being established for 30 years, we are a dynamic and fast growing organization with an outstanding record of getting the best out of people – which is why our staff retention is exceptionally high.


Recruitment at Metaswitch is designed to be thorough and tough, yet informative and friendly.

To apply for this position, please submit a comprehensive resume (including all academic grades).

We look forward to hearing from you.

Metaswitch is an equal opportunities employer.