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[24]7.ai

Bridges the engagement gap between customers and companies.

Interaction Designer (French) (16342)
Toronto, CA
Job Description / Skills Required

WHO WE ARE
[24]7 is a global software company creating & delivering intuitive consumer experiences for Global 100 enterprises. We provide the cloud platform and applications to automate all customer interactions across channels & devices. Our self-service platform - the world’s largest - leverages big data, mobile, web and speech technologies to analyze, predict and complete over 2.5 billion annual customer interactions.

Join the industry-leading Cognitive Technology and Innovation Center at [24]7. We put in more hours of research and careful thought into our User Interfaces than others in the space and therefore have created a niche in the market with superior applications. We work hard at our research so that we can design smart.

Think you have the ideas but nowhere to go with them? We, at [24]7, welcome ideas, the new ones, the ones that are way out there as well as the simple and elegant ones. We believe in creating world-class applications and then making them even better.

SUMMARY:
Join the industry-leading interaction design team today! We are looking for an eager Interaction Designer. The position is built to deliver omnichannel applications for high-end clients and carry out independent research in parallel. A typical day here may start with a client call with a Fortune 50 company, followed by a quick burst of design work by noon, running analytics on one of the applications you’ve designed by the afternoon and presenting your newly found data from last week’s research by evening. You’ll be making decisions for all contact solution related problems for the clients you are designing applications for.

If you have a background in Linguistics, Computational Linguistics, Application Design or pure Computer Science and are looking for a position with the right balance of technical, creative work, you’ll love this position. Join this team to challenge the conventions – in fact, we encourage you to set new ones.

RESPONSIBILITIES
Design user flows for omnichannel interactions such as web, telephony, and mobile
Lead the design of a large suite of advanced omnichannel applications
Work with Natural Language Understanding (NLU) technologies
Mentor new designers and lead them into successful projects
Meet with Fortune 50 clients and understand their business needs
Optimize Interaction Experiences using Big Data Analytics, analyze application data, extract actionable insights from large volumes of structured and unstructured data
Conduct research in improving experiences further
Blend the use of voice user interfaces with web and mobile graphical user interfaces to deliver compelling omnichannel experiences
Identify and make recommendations on improving performance, create analytical reports of application performance
Ability to write and optimize grammars for speech recognition is a bonus



REQUIREMENTS

BS/MS in Linguistics, Computational Linguistics, Application Design, HCI or pure Computer Science
Experience with web/speech based applications or chatbots
Familiarity with automatic speech recognition, text-to-speech
Familiarity with MS Office Suite, Excel experience is a requirement
Familiarity with design tools – Visio/mind mapping software/OmniGraffle
Proven track record of detail-oriented work
Excellent communication skills
Experience in working with cross-functional teams/large-scale software development lifecycle, waterfall and agile methodologies
You have expertise and experience with Principles of Usability, HCI, User Centered Design Processes, Information Design/architecture, gestalt principles, and user psychology
Ability to write/read in French

PLUSES
Ability to write/read in additional languages
Basic knowledge of HTML and CSS, scripting, or programming
Some proficiency in graphic design, color, layout, etc.