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Prosper

A peer-to-peer online credit platform that enables its members to lend and borrow money from each other.

Customer Experience Investor Support Agent
Phoenix, AZ, US
Job Description / Skills Required

Who Are We?

Prosper is America’s first marketplace lending platform and has facilitated over $10 billion in loans through the platform.

Since its launch in 2006 as the first marketplace lender in the US, Prosper Marketplace has evolved into a personal finance company that offers products and services that go beyond access to personal loans to help people get on top of their finances. Through Prosper’s flagship loan product, borrowers get access to low, fixed-rate loans with no hidden fees or prepayment penalties and investors can earn solid returns through the platform’s data-driven underwriting for personal loans. The Prosper Daily app helps people stay on top of their money, credit and identity.

Prosper Marketplace is headquartered in San Francisco. The Prosper marketplace lending platform is owned by Prosper Funding LLC. For more information visit: www.prosper.com and follow Prosper on Twitter @ProsperLoans.

Our Team

Our Blog

Prosper offers an excellent compensation package including monthly incentive bonuses, options for company paid health, dental and vision insurance, paid vacation time, 401k with employer match and even a Prosper Fit Reimbursement Plan where we’ll reimburse a portion of your fitness expenses.

What We Need

We are seeking non-licensed individuals with 2+ years’ experience in Financial Services and a passion for customer service to join Prosper’s Customer Experience Team in the Investor Services group. As a Customer Experience Agent III, you will be responsible for assisting retail investor clients with their investment accounts in a fast-paced, customer centric environment. Successful candidates will be self-starters who have an entrepreneurial mindset and a desire to make a difference by delivering Investor feedback to Product (Technology), Operations, QA and other internal stakeholders.

What You Will Do?

Provide daily support to Prosper’s client base via phone, e-mail, chat and other channels as business needs require
Educate existing investors on the benefits of investing in unsecured consumer credit through the Prosper marketplace
Qualify new investors through proactive outreach to clients, pipeline prospects, and record progress
Identify and help prioritize new product enhancements with Prosper management
Work cross-functionally with Prosper's internal stakeholders to solve technical, operational, and accounting questions
Demonstrate basic understanding of Prosper data files and analytics
Assist senior team members with recurring monthly investor reporting responsibilities and other administrative tasks
Is passionate about alternative investment instruments and crowdfunding, stays current with latest company and industry news
What You Will Need To Have?

2+ years relevant experience in Banking, Asset Management, Brokerage or related Financial Services sector
Proven ability to provide superior client service support
Strong written and verbal communication skills
Ability to work in a fast paced, ever changing, start-up environment
Ability to drive solutions to complex problems quickly and successfully, both individually and as part of a team effort
Willingness to learn new skills and embrace a team-first culture
Microsoft Office/Suite proficient
Strong attention to detail
Highly organized
Experience with customer relationship management systems preferred (Zendesk)