Provides cloud-based analytics applications made to boost IT business effectiveness.
The Customer Success Principal Analyst coordinates customer activities. He/she transfers industry, technical and product knowledge to customers via good written, verbal and presentation skills. Assists customers in getting their analytical requirements documented and delivered in coordination with the Product Support and Professional Services teams.
Deliver product features to the customer and manage customer expectations and improve customer satisfaction.
Occasional support for marketing events such as trade shows as needed.
Provide functional expertise for business processes (such as ITIL).
Requirements management and collaboration with the Services Functions (Support and Professional Services) for project implementation, training and customer onboarding.
Support ongoing customer account/relationship management to increase customer satisfaction.
6+ years of experience in Business analytics solutions.
Strong listening and communication skills (written and spoken).
Flexibility and willingness to step outside of traditional roles as needed in a startup environment.
2+ years of experience with ITIL processes desired.
ITIL certification preferred.
Understanding of BI/DW/Analytics technologies is critical to success of the position.
Hands-on experience with BI tools a plus.