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Provides digital interviewing solutions to global enterprises.

Customer Success Director - East
Pittsburgh, PA, US
Job Description / Skills Required

HireVue has an exciting opportunity for a Customer Success Director. This is a key strategic position that provides proactive account management of large enterprise and global customers. They are required to drive strategic direction, customer ROI, product adoption, and renewals growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and you must be comfortable with frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision making, work ethic, and tenacity of an entrepreneur. You will be expected to drive results that tie back to strategic business goals for your accounts as well as HireVue.

Principal duties & Responsibilities
Account Management & Strategic Direction

Partner with a portfolio of key accounts to develop a strategy for successful adoption and long term value and business impact
Facilitate regular executive meetings to define and proactively drive progress towards desired business metrics and outcomes
Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams
Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account base.
Subject matter expert/Advocate
Partner with customer on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes
Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams

To successfully execute these functions you will need:
Experience in leading client relationships in software as a service or technology environments
Experience in consulting to Fortune 500 companies
Experience with sales, consulting, training, or leading new initiatives in a corporate environment
Experience in project/change management and organizational development
Passion for outstanding customer service and account management with an execution focus
Organizational and prioritization skills



Great communication and presentation skills; the ability engage executive audiences in change management discussions
Strong working knowledge of the human resources or talent acquisition functions
A blended account management and sales background
Ability to think on your feet and work autonomously
Excellent computer skills and an appetite for new technology
Ability to thrive in an Entrepreneurial, fast paced and evolving environment

Minimum of 10 years of account management, sales or customer success experience, ideally in a software as a service (SaaS) environment
Strong working knowledge of the human resources or talent acquisition function a plus
B.S. or B.A. required, MBA is a plus
Strong written and verbal communication skills. Ability to quickly negotiate and reach consensus across diverse groups/teams a must
Strong organizational and project management skills
Must possess a collaborative working style and thrive in a team environment
Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space
Energetic self-starter with ability to work independently in a competitive and fast-paced environment. Strong work ethic is critical
Working knowledge with Microsoft Office products and Salesforce
Travel up to 30%

Here is a little more info about the Team:
The Customer Success team is composed of seasoned veterans and the work environment is fast paced, stimulating and collaborative with a focus on innovation and accomplishment. The HireVue culture is diverse, supportive and dedicated to employee development and growth.
So if you are the person we are looking for and are ready for a new and exciting challenge with a groundbreaking company, please apply now!

Check us out at and

Great compensation package
MBO structure tied to growth and expansion within your account base
Great Medical, Dental, and Vision benefits
401k with match eligibility
Work from home
Work with an amazing group of people
Opportunity to stretch yourself to get better everyday
Opportunity to build amazing products that matter