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[24]7.ai

Bridges the engagement gap between customers and companies.

Senior Interaction Designer (17321)
San Jose, CA, US
Job Description / Skills Required

About the [24] 7 Design Studio
The mission of the Design Studio is to advance the state of the art in customer experience through exceptional design. [24] 7 are a pre-IPO company backed by Sequoia. We provide the cloud platform and applications to automate customer interactions across channels, devices, self-service and assisted service.
Who We Are Looking For
We are looking for a Senior Interaction Designer to envision the next generation of user interfaces for customer service across key mobile and desktop platforms.
As a design pioneer, you will inventconsumer and enterprise solutions that combine speech, touch and other modalities to drive intuitive interactions on the desktop, smartphones, tablets, and other connected consumer devices.
You will collaborate with other designers, developers, sales, product managers, architects, engineers, data scientists and senior leadership, to bring your creations to life for the largest customer-focused enterprises in the world.
The position is based in Campbell, CA.
Leadership Capability
You have an enviable portfolio that demonstrates your interaction design skills applied to the design of Fortune 100 consumer and enterprise mobile products or services.
You can lead the process of user-centered design for interaction design at any point in the product development process.
You share your expertise through documenting and discussing best practices, case studies, and current industry mobile design thinking among your peers and the product teams you work with.
You build strong relationships within and across different parts of the company and demonstrate an ability to effectively work cross functionally with senior management and company leaders to effectively propagate your ideas and direction.
Key Responsibilities
You are an expert in interaction design and can create, present and document detailed interaction and functional specifications. You can translate a concept into detailed design specifications that can be used by product and development teams to understand and build a working product.
You can review the interaction design of competing products and are capable of discussing how [24]7 uses interaction design to differentiate itself.
You can articulate the implications that design has on a product and are accountable for thinking through complex interaction design challenges based on input from research and data gathered from yourself and other teams.
Excellence in verbal, written and design communication is a given.
You have designed products and/or services for mobile devices, including native apps and the mobile web. You understand the subtleties and nuances associated with designing for touch-interface and smaller form factor devices. You are aware of the latest design trends and methods for mobile, and how the various platforms influence and drive the design.
You have knowledge and experience creating responsive designs and are familiar with the benefits of RWD along with the associated challenges of creating fluid designs.
Accountability
You are accountable for the accuracy of your work and ensure its successful and accurate adoption when it is used as a blue print for product design and testing.
You explore various alternatives, select appropriate solutions and actively resolve issues in a timely and harmonious manner.
You are accountable for actively identifying areas for improvement in existing product designs and demos at [24]7.
You make firm recommendations to advance these areas and secure sponsorship to ensure action is taken based on your recommendations.
Skills, Knowledge and Abilities
You should be a college graduate preferably with a degree, masters or PhD in Computer Science, Graphic Design, Interaction Design, Industrial Design, HCI, or Computer Related Design.
You will have been the lead designer for significant mobile products in one or more vertical markets such as consumer, enterprise, and B2B.
You have advanced applied knowledge of user centered design principles and have a strong understanding of brand identity and know how to build systems to support brand values.
You have acquired business domain, competitive and operational knowledge of the products and services you work on.
You are familiar with the challenges of designing for both domestic and international audiences.
You have comprehensive technical design knowledge beyond the core interaction design disciplines.
You have advanced specialized knowledge in one ore more design domains such as responsive design, designing for tablet vs. smartphone and/or usability research.
You have mastery of design tools such as Adobe Create Suite and Omnigraffle.
Experience 8+ years
About [24]7
Customer Engagement for Today’s Connected Customer
At [24]7, we make it simple for consumers to connect with companies to get things done. Headquartered in Campbell, California, with R&D centers in the US, India, Canada, and sales offices in the US, Canada, UK, and Australia, we provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes. We are a global solutions company—our clients include many of the world’s largest and most recognized brands.We manage over 2.5 B customer interactions per year and anticipate, simplify, and learn from each consumer experience.