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[24]7.ai

Bridges the engagement gap between customers and companies.

Voice Interaction Designer (16742)
Alameda, CA, US
Job Description / Skills Required

ABOUT THE POSITION

Join the industry-leading Voice User Interface design team today! We are now expanding and have recently added positions to this extremely competitive team. We are looking for an eager Voice Interaction Designer. The position is built to deliver speech applications for high-end clients and carry out independent research in parallel.

WHO ARE WE LOOKING FOR?

We are welcoming creative candidates. If you have a background in Linguistics, Computational Linguistics, Application Design or pure Computer Science and are looking for a position with the right balance of technical, creative work, you’ll love this position. Join this team to challenge the conventions – in fact, we encourage you to set new ones.

WHAT WILL MY DAY LOOK LIKE?

A typical day here may start with a client call with a Fortune 500 company, followed by a quick burst of design work by noon, running analytics on one of the applications you’ve designed by the afternoon and presenting your newly found data from last week’s research by evening. You’ll be taking decisions for all contact solution related problems for the clients you are designing applications for.

MY RESPONSIBILITIES?

Design Call Flows for Voice Interactions
Write Grammars for Speech Recognition
Lead the design of a large suite of advanced speech applications
Work with Natural Language Understanding (NLU) technologies
Mentor new designers and lead them into successful projects
Meet with Fortune 50 Clients and Understand their Business Needs
Optimize Voice Interaction Experiences using Big Data Analytics
Conduct Research in Improving Experiences Further
Blend the Use of Voice User Interfaces with Mobile Graphical User Interfaces to Deliver Compelling Multi-modal Experiences

REQUIREMENTS

BS/MS in Linguistics, Computational Linguistics, Application Design, HCI or pure Computer Science
3+ Yr Experience with Speech Recognition based Applications
Familiarity with Speech Application Technology Products – ASR, TTS
Familiarity with Design Tools - Visio
Proven track record of detail-oriented work
Excellent Communication Skills

ANYTHING ELSE?

Any background in Scripting or Programming will be a Big Plus

THIS LOOKS GREAT! WHAT SHOULD I DO NEXT?

If you think you have the energy, drive and passion for speech, language and design, go on email us your resume right now. You’d be well qualified for this position if you had a background in Call Flow Design, Principles of Usability, Familiarity with Grammar writing & Tuning, Prompt Design and Voice Actor Coaching.

We are moving fast on these positions. What are you waiting for?