An on-demand delivery service.
DoorDash is looking for a Strategy & Operations Manager to grow and manage the supply side of the business in the broader Southeast region.
Strategy & Operations Managers are the heart and soul of DoorDash. As the leaders of our core business, Strategy & Operations Managers are a critical piece of DoorDash’s growth and success in every market in which we operate. Finding the right people for this role is not easy. In a typical day, Strategy & Ops Managers may devise and execute experiments that improve how we engage and retain dashers, dive through data to understand dasher behavior, and work side-by-side with our Engineering team to build new product features. They will blend creativity and analytics in a way that optimizes our systems and makes DoorDash 1% better each day.
Our best Strategy & Ops Managers are self-motivated, highly analytical, data-driven, and have exceptional interpersonal and relationship-building skills. They are willing to roll up their sleeves and do whatever it takes to make their region successful. Think this is you? Read on…
What you’ll do
Strategize – Devise and execute the overall strategy for the supply side of the business across the Southeast region including our Orlando, Miami, Nashville, Charlotte and Atlanta markets. This is critical as making sure we have dashers on the road, where we need them, when we need them, 24 hours a day is necessary for providing a great customer experience
Experiment – Use data-driven decision making and sound business judgment to run tests on everything from pickup times to temperature control. These experiments strengthen our product, streamline processes, and improve the way we do things
Analyze – Build models to evaluate the economic and strategic costs and benefits of dasher acquisition, engagement, and retention programs and experiments
Influence – Work cross-functionally with our Operations, Product, Engineering, and Business Operations teams to improve the dasher experience and achieve the market goals
Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
Naturally curious – You always look for ways to innovate and improve
Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company
Gritty – You roll up your sleeves and do whatever it takes to make things successful
Relationship-builder – You can influence and motivate people at all levels across a variety of job functions
Problem solver – You can independently translate high-level goals into actionable plans
2-4 years of experience in consulting / strategy / operations / technology / banking / analytics or related experience; high-growth or early-stage start-up experience is a plus
Track record of leading initiatives, hitting goals, and succeeding in a team environment
Excellent Excel and SQL skills
Today, we’re one of the fastest, most reliable food delivery platforms in North America. But that’s just the tip of the iceberg. We want to share our revolutionary logistics technology with every business around the world, to streamline how our cities and local economies work. Make no mistake, it isn’t going to be easy, and our mission isn’t for the faint of heart. But if you’re daring, and you want to make a dent, let’s chat.