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Prosper

A peer-to-peer online credit platform that enables its members to lend and borrow money from each other.

Quality Control Specialist, Loan Verification
San Francisco, CA, US
Phoenix, AZ, US
Job Description / Skills Required

We are seeking a Quality Control Specialist to join our Quality Control team in the Risk Operations Department. We are seeking a results-oriented, driven individual to help build a world-class Quality Control process. Prosper offers an excellent compensation package including options for company paid health, dental and vision insurance, paid vacation time, 401k with employer match and even a Prosper Fit Reimbursement Plan where we’ll reimburse a portion of your fitness expenses.

Responsibilities

Evaluate decisioned loans to assess compliance with department procedures. Includes:
Call monitoring
Document review
Income verification review
Notes review
Provide confidential, fair and accurate assessment of decisions made
Provide professional and constructive feedback
Provide detailed written assessment of findings
Identify current trends in Verification processes and provide recommendations for process improvements
Enhances and maintains QC Procedures
Achieve monthly production goal deadlines while maintaining quality standards
Help build infrastructure for a scalable process
Required Skills/Experience

Demonstrated ability in reviewing financial documents (W-2, tax statements, bank statements, etc.)
Previous experience auditing and providing findings
Strong attention to detail, extremely thorough and accurate
Strong problem solving, critical thinking and analytical skills
Excellent communication skills, both verbal and written
Organized and able to multi-task
Flexible and ready to work in a dynamic production environment
Flexibility to work overtime including Saturdays as needed
Ability to work independently, highly adaptable in a fast paced environment; quick learner a plus
Ability to analyze trends and recommend process improvements
Preferred Skills/Experience

Experience in providing constructive feedback
Previous experience monitoring calls in a call center environment
If currently a Loan Verification Specialist, minimum $35,000 verification authority preferred
Experience in quality control or auditing work environment
Proficiency with Excel
Company Overview
Headquartered in San Francisco, CA, Prosper is the first Peer-to-Peer lending marketplace. At Prosper, we're changing the world of banking, one peer-to-peer loan at a time. Peer-to-peer lending is still a nascent industry, but Prosper has already changed the way tens of thousands of people access credit and invest their money. Prosper has over $10 Billion in loans funded and over 2 million members.