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Docker

Enables developers to build, ship, and run applications anywhere.

Technical Relationship Manager
Raleigh, NC, US
Job Description / Skills Required

This is an opportunity to join Docker’s rapidly expanding Customer Success team and to work directly with our most important enterprise customers. As a Technical Relationship Manager you will apply your enterprise technical and relationship management expertise to help ensure our customers successfully adopt the Docker platform and achieve their stated business goals. You will work hand-in-hand with our Sales team, Docker Engineering, Product Management and Support organizations and will serve as an advocate for our customers within Docker.

Responsibilities:

Manage ~30 accounts
Accounts are pooled; not named/assigned
Assist customers with “how to” and non-break fix guidance
Deliver internally developed roadmap, best practices, tip & tricks collateral to customers via regular check-ins
Regular Knowledge Base contributions for “how to” guidance provided to customers
Drive positive customer sentiment and product adoption through proactive engagement
Work closely with regional Customer Success and Sales teams in account planning

Minimum Qualifications:

BSc. degree in Computer Science, Mathematics, Engineering or equivalent experience
3-5 years of relevant industry experience managing Global 10K customers in technical environments
Ability to solve technical problems and translate customer experience to actionable feedback for engineering
Exceptional written and verbal communication skills
Exceptional time management skills
Familiarity with Linux and/or Windows Server

Preferred Qualifications:

Understanding of Docker and the container ecosystem
Docker Certified Professional
Experience with the virtualization and cloud services (VMWare, Azure, AWS, GCP, Digital Ocean etc)
Ability to solve technical problems and translate customer experience to actionable feedback for engineering
Experience in Linux and/or Windows Server administration
Experience with infrastructure layers such as networking, storage, security, and operating systems
Understanding or experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, etc.)



Docker, Inc. is the company behind the Docker open source platform and is the chief sponsor of the Docker ecosystem. Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 6 billion times and Docker is used by millions of developers across thousands of the world’s most innovative organizations, including ADP, GE, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker’s rapid adoption has catalyzed an active ecosystem, resulting in hundreds of thousands of “Dockerized” applications, hundreds of Docker-related startups and integration partnerships with AWS, Alibaba, Canonical, Google, IBM, Microsoft, and VMware.