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Good Eggs

An online market that delivers groceries to homes throughout the Bay Area.

Senior Operations Supervisor - Pick
San Francisco, CA, US
Job Description / Skills Required

About Good Eggs:

Good Eggs is an online market that delivers good groceries to customers' homes throughout the Bay Area, seven days a week.

We’re making it easy for busy people to eat well at home by curating a marketplace full of the best local, organic produce, sustainable meat and fish, and delicious grocery staples. Order your groceries today on our site or iOS app, and they’ll be on your doorstep tomorrow. It’s that simple.

What's driving us to get the best food into the hands of more people? Well, we're on a mission to grow and sustain local food systems worldwide, and our entire passionate and creative team shares a common drive to change the world. If you hear that and think, "Hey! That's me!", please get in touch! We're always looking for like-minded comrades to join the team.
About the Job:

In the role of Senior Operations Supervisor, you’ll help ensure that our Foodhub runs smoothly by leading a team of Associates through the daily workflow. You’ll spend about half of your time working alongside the team, triaging issues as they arise while ensuring the tasks that need to be accomplished on the shift are completed accurately, efficiently, and completely. You’ll spend the other half of your time on administrative tasks, management functions, & project work.
Major Responsibilities

Manage team of 5-12 Operations Associates
Provide management and leadership support to team as a whole
Hiring
Scheduling
Performance management
Work collaboratively with other teams to develop and roll out process improvement opportunities
Understand and competently perform all processes associated with your shift
Provide associates with direction and performance feedback on process steps including:
Receiving
Product storage and staging.
Product preparation including: weighing and separating product, marking product with identifying information.
Packing of groceries and similar items.
Ensuring work/general areas are cleaned and organized
Inventory management tasks
Quality assurance

Leadership

Build and optimize schedule for team of 6 - 10, working on diverse activities, with shifts spanning 10 hours a day, 5 days a week
Provide team members with direction and performance feedback on process steps and relay information on Associate performance to Ops Managers
Lead shifts to meet and exceed established metrics for efficiency and accuracy
Assist with the development and implementation of standard operating procedures for team
Assist management with the following duties:
Hiring and onboarding new associates
Training, developing and coaching associates
Scheduling, reviewing hours, approving overtime and submitting time for payroll processing.
Tracking associate performance issues
Collect process improvement feedback from the team
Maintain quality of service by following operational standards
Work with Ops Managers on labor balancing and areas of other cross-team collaboration

Qualifications

High School diploma or equivalent. College degree a plus.
5 or more years of warehousing and/or grocery experience. Work with local, seasonal produce and other grocery products a plus.
2 or more years leadership experience, including managing 5 or more direct reports
Good communication skills
Time management skills
Organizational skills

Competencies:

Hands-on
Meticulous attention to detail
A hustle mentality
Proficiency in the use of computers and basic software (spreadsheets, email)
Ability to use warehousing software and equipment after training.
Proficiency in spoken / written English

Special Requirements

Personal appropriate footwear for warehouse / cooler work

Physical Requirements

Able to lift 50 lbs

Working Conditions

Some work duties may be performed outdoors.

Why work for Good Eggs?

Deepen your knowledge of locally produced food by engaging with our producer and eater community.

Incredible work environment with passionate, accomplished team members.

Locally-sourced team meals made by our on-site chefs, team visits to our local farmers and foodmakers, and employee discounts on amazing local food!

Most of all -- Good Eggs offers an opportunity to use your energy, creativity and enthusiasm to participate in building a better food system.

To apply, please submit:

Your resume

A short cover letter (about 100 words), describing

Your interest in working for Good Eggs

Your previous warehousing or management experience