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Metaswitch Networks

Provides telecommunications software to service providers, equipment manufacturers, large enterprises.

Sales Operations Customer Care Renewals Specialist, Enfield (North London) UK
London, GB
Job Description / Skills Required

The Customer Care Renewals Specialist team

The Sales Operations Customer Care team is responsible for managing the end-to-end support renewal process. This includes tracking each customer’s ongoing support liability, creating detailed customer-facing quotes as each renewal anniversary approaches, negotiating the successful closure of the renewals, and ensuring accurate entry and validation of the associated orders.
Main Responsibilities

The successful candidate will be responsible for

a wide variety of administration tasks required to carry out our Customer Care responsibilities
ensuring the correct information about both done and pending renewals is entered correctly in our online systems with sufficient detail of each deal included to allow appropriate financial analysis
ensuring that our renewal database is kept current, and that all relevant information is available to senior management
understanding our renewal pricing methodology and producing accurate customer-facing quotes
working closely with the Sales team and our customers worldwide to negotiate the successful closure of the renewals in a way that maximises revenue both now and in the future
being the point of contact for the Customer Care team, triaging renewal-related enquiries from across the company to ensure resolution is reached
being on call to assist with quarter-end and year-end bursts of activity to ensure the company reaches its sales targets
working closely with others in the team and the wider organisation to ensure that our systems and processes are efficient and scalable.

You have

For this position, we need someone who

is degree qualified
ideally has experience in an administratively focused role (sales and revenue experience would also be desirable, but are not essential as full training is provided in house)
is quick, bright, talented and adaptable
has strong communication skills, both written and spoken (speaking one or more additional languages would be an advantage but isn’t a necessity)
enjoys interaction with a global sales force and is comfortable interacting directly with customers, in many cases over different time zones
has a very strong attention to detail and ability to follow processes quickly and accurately
is good at spotting and implementing process improvements.

Package

We will offer a competitive market salary and, once you have joined us, your salary will be reviewed regularly based on your performance and contribution.

We also offer a competitive package of benefits including a bonus plan, company share plan, a non-contributory pension, life insurance and private medical insurance plans, plus a flexible holiday policy.

Metaswitch is proud of our focus on and commitment to our employees, and that our staff retention is exceptionally high. We’re a company that appreciates and looks after our people.

Application and Selection

Our recruitment process is designed to be thorough and tough, yet informative and friendly.

First, we’ll ask you to have a telephone interview with the hiring manager. We’ll then ask you to visit our Enfield (North London) Office to complete assessments and have interviews with members of the team. We want to find out more about you, but also provide the opportunity for you to get a good ‘feel’ for the role and Metaswitch. It’s a big decision for both of us.

To apply for this position, please send a

CV (including all academic grades)
covering email telling us about yourself and why you are interested in, and suited to, the role

If you have any further questions, please contact our Recruitment team at the same address or on 020 8366 1177.

We look forward to hearing from you.

Metaswitch is an equal opportunities employer.