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Clutter

On-demand moving and storage with on-demand retrieval.

Customer Success Specialist
Los Angeles, CA, US
Job Description / Skills Required

Our customer success team is the cornerstone of the Clutter customer's experience, as we educate & on board customers to our brand new platform & product. Our team's timely feedback & empathetic responses has build the trust that helped us raise nearly $100M to disrupt traditional public/physical storage. We are looking for positive energy candidates to join this flexible, active work environment in our Culver City headquarters to service the company at a national level.

What you get:

Flexible Schedules- Our start times vary from 6:00am to 11:00am
$18/hr starting pay
Free Health Benefits
Stock Options - Own a piece of this Google-backed tech start-up

What we ask:

Represent the Clutter brand to customers externally in a way that improves brand perception
Interact with customers on a daily basis via phone, email & text (Check us out on CNBC here!)
Coordinate with our Operations teams to quickly resolve issues that are important to our customers

Who we are:

Clutter is a tech company backed by Silicon Valley’s best (Google, Sequoia, etc.) | Check us out on Crunchbase!
Our technology brings Amazon-like service & logistics to customers’ physical storage needs
We are a growing company that needs a positive feedback loop from our Field Ops team to make smart decisions on how to get better

Job Responsibilities:

Become the resident expert on the Clutter platform and will help customers arrange deliveries, pick-ups, account issues, and much more
Provide clear and simple explanations of concepts and processes to customers
Quickly respond to customer inquiries to ensure 100% customer satisfaction
Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed

Experience:

Bachelor's degree from a top university
Consistent track record of success with a passion for exceptional service
Clear, concise communicator with the ability to stay calm in high-pressure situations
Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
Desire to push the envelope and challenge status quo while respecting the process
Energetic attitude, willingness to perform and get things done with a can do attitude

Clutter is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Clutter is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Clutter are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Clutter will not tolerate discrimination or harassment based on any of these characteristics. Clutter encourages applicants of all ages.

Clutter will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.