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[24]7.ai

Bridges the engagement gap between customers and companies.

Sr. Software Engineer, Learning Systems (10446)
San Jose, CA, US
Job Description / Skills Required

ABOUT [24]7

[24]7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7 to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: http://www.247-inc.com.



ABOUT THE POSITION

Learning Systems group at 24/7 Inc. is a group dedicated to building advanced tools for building and managing conversational bots, using Machine Learning (ML), and Artificial Intelligence. This group works closely with the Data Science group which develops advanced deep learning technologies, speech to text algorithms, and prediction models. 24/7 Inc. provides chat services and virtual agents to our Enterprise customers. The Learning Systems group has been formed to focus on the exciting new area of chatbots for enterprise customer applications.



BS in computer science (or equivalent work experience)
7+ years of strong development skills in Java, Python and Node.js and ability to produce maintainable code in the cloud
2+ years of prior experience in designing and building bot-based services to be used across a variety of platforms
5+ years of experience in building scalable web services is required
Demonstrated ability for attention to detail and passion for high quality software
Demonstrated ability to work efficiently, cross-functionally, within an engineering organization
Strong verbal and written communication skills


PLUSES

Online portfolio (public github or similar is a plus)
Experience with IVR systems, Natural Language Systems or Machine Learning is a plus