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Provides merchants with a mobile-powered customer loyalty reward platform.

Sales Operations Analyst
Denver, CO, US
Job Description / Skills Required

Who are we?

Thanx helps offline retailers build deeper, data-driven relationships with their best customers by integrating loyalty, feedback, referrals, and personalized marketing tools. Thanx is backed by some of the best VCs including Sequoia Capital and Icon Ventures. We recently raised a $17.1M Series B to accelerate the company’s growth. We have, since then, grown the team by 250% and seen significant increases in key business metrics including user count, transactions processed, and MRR.

We are in the early stages of growth but well on our way to significant success. We Embrace Diverse Perspectives. We Focus On What Matters. We Make It Happen. We Say “Thanx” Generously. As corny as it may be, we literally say “Thanx” to each other in company all-hands.

Who are you?

You are someone who is detail oriented and a self-sufficient problem solver.
You are obsessive about numbers. You want to get things right and numbers need to square away.
You are very comfortable with technology. Knowing how different systems communicate with each other is key.
You are analytical by nature; data speaks. You aren’t afraid to take risks & can clearly identify what success looks like. New ideas are well thought out and take into account the tech stack as a whole.
What about the sales operations team?

We are driven by the success of other teams. If we are doing a great job, there should be no noise, no complications, no code reds. This role reports to the Operations Manager and is based in Denver, CO.

You will:

Be responsible for data hygiene across all our sales systems but primarily Salesforce
Be an expert in our end to end sales process and how each technology interacts with each other
Identify areas for improvement whether by process or by data across all of our sales systems
Ensure different technologies seamlessly integrate with each other properly
Have vision of how immediate changes may have a ripple effect on other systems
Create ad hoc reports & dashboards for C-level, VP of Sales, AEs, and SDRs
Be the main point of contact in Denver for any issues related to Sales Operations
Act as direct line of support to Sales Org, actively coaching and mentoring reps through KPIs as well as driving actionable insight for Sales managers
Identify & keep track of projects you are working on with the ability to prioritize based on urgency to the system as a whole
You have:

2-4 years of experience with Salesforce, familiarity with validation rules, process workflows
2-4 years of experience with sales engagement platform, i.e.
Mastery of Excel and a passion for numbers
An adaptive mindset, there are always moving pieces in a startup
The ability to prioritize based on the larger picture, not individual needs
Ambition to learn how to structure data to enable process and how that impacts reporting
A BA/BS degree in economics, information systems, or business administration
Nice to have:

Salesforce Connector experience