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Clari

An end-to-end sales analytics and forecasting platform.

Solution Consultant - Post Sales - Enterprise SaaS
Sunnyvale, CA, US
Job Description / Skills Required

You’re a problem solver, a team player, someone who loves thinking outside of the box in order to win. You see challenges as opportunities and get complete satisfaction from solving the best in the industry’s toughest problems. You’re curious, driven, excited. You’re an A-player looking for a team that makes you better at everything you do. You’re ready for something big.

As a Solution Consultant, you will be responsible for the customer’s successful implementation of a strategic business system that positively impacts sales efficiency and forecasting. You’ll start the customer relationship during the pre-sales cycle making sure implementation scope is documented and well understood, working directly with the customer and our internal team - from sales, to engineering, product management, even our executives - and learning every day how to make our customers successful with our platform.

You love taking a vision and making it become reality for our customers by solving their sales forecasting and productivity challenges with technical solutions. You care about getting it done and getting it done right. Technology is your best friend and you enjoy the challenge of translating technical-speak to business-speak and vice-versa. You leverage best practices and implementation methodologies to provide the best guidance to the customer. You distill down several requirements from a customer and translate it to a user experience that is loved by every end user. After the project is done, you're constantly striving to share best practices across the team, improving the tools, processes and knowledge for next time. It’s satisfying and enjoyable, and you’ll never be bored. We think you’re going to really like it here.

The ideal candidate will possess a strong work ethic and be upbeat, intelligent, well organized, articulate, and excited about working in a fast-paced environment. If you are a “people person” looking for a dynamic role where you get to work alongside professionals that share that same passion for customers, then please apply!

Clari is a fun and fast-growing Silicon Valley innovator offering outstanding benefits and a collaborative environment. We were recently named the top small tech company in the Bay Area to work for by the Bay Area News Group. Our team is made up of veteran entrepreneurs, brilliant developers, tried-and-true sales professionals that have done this before and want to do it again, this time only bigger.

We’re providing real value to our customers and they’re winning more because of our software. As a result, we’re growing like a weed. If you’re looking for an opportunity to be the first and the biggest, if you want to grow a company 10x over, if you want to make a tangible impact and be more than a cog in a machine, you should work with us. We’re doing some really cool things the industry is very excited about.

Responsibilities

Work with new customers to understand their use cases, configure and deploy a customer implementation and rollout plan across their entire organization

Create SOW’s clearly documenting scope and delivery timeline and expectations with the customer

Facilitate a smooth hand off on customer knowledge from the Pre-Sales team once an account closes

Develop & maintain relationships with key customer champions, including VP Sales Operations, VP Sales, other executives and sales leadership

Onboard new customers to the Clari platform

Configure product customizations to address customer needs

Proactively engage clients to drive product adoption and optimal product experiences

Train project stakeholders on implemented functionality

Document and communicate findings from customer interactions

Ensure the customer will be a positive reference to other customers/prospects

Facilitate a smooth hand off on customer implementation knowledge to the Customer Success & Support teams

Develop and maintain product expertise, including best practices to provide value to customers

Author and maintain internal and external product knowledge base articles

Build strong cross-functional relationships, working with Product Management, Engineering, QA, and Sales

Share your product expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap
Contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent



Qualifications

4 year BS degree required, Computer Science, Engineering or Math preferred

3-5 years’ experience in a technically oriented, post-sales, customer-facing role: Solutions Consultant, Implementation Consultant, etc.

Experience in working with cross-functional teams, including Product Management, Engineering, QA, and Sales

Successful track record implementing SaaS applications into complex enterprise environments

SFDC Certified Administrator strongly desired; must be proficient with Salesforce administration, such as creating custom objects, updating role hierarchy, workflows, validation rules, configuring territories, and forecasting

Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite

Unique balance of technical and sales skills, as well as pre- and post-sales knowledge

Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented

Ability to prioritize, multi-task, and perform effectively under pressure

Skilled at problem-solving, decision making, impact analysis, negotiations, and ability to navigate challenging situations in a professional manner

Strong analytical skills, coupled with the ability to think “outside-the-box”

Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

Experience with training sales organizations and driving change management in an organization is preferred

Ability to travel to customer locations and sales events (less than 10%)

About Clari
Starting with the sales organization, at Clari, we’re creating software that people love to use and solving BIG problems for our customers -- transforming the way they make decisions, how they work, and how they grow. And, we have an ambitious vision. The race to take the $342 billion enterprise software market into the future is just getting started, and Clari is leading the way.

We’ve built a modern sales platform that addresses the critical “opportunity-to-close” process that combines artificial intelligence with a next generation approach to user experience design. For more almost 4 years now, we’ve been delivering results and transforming the way our customers sell (e.g., Box, VMware, Aruba Networks, and Juniper Networks to name a few).

We’d like to give you some reasons why Clari may be the perfect next step for you. If you’re interested, you’ll see more detail on this list at http://info.clari.com/best-places-to-work/.

Culture: personal growth, independence, and teamwork. More on our culture here from our CEO.
Clear focus: our first customers are business-to-business sales teams. Sales is so critical to our customers’ growth that these teams spend $9 billion per year for software
Executive team: a savvy, high-speed team on their third company with deep market experience.
Customers: leading companies who run their business on Clari.
Investors: top VCs Sequoia, Bain Capital, and Northgate led our $40 million in funding and make up our superb, supportive board.

Clari is a fun and fast-growing Silicon Valley innovator offering outstanding benefits and a collaborative environment. We were named a top tech company in the Bay Area to work for by the Bay Area News Group for the last couple of years.

We are just a block for the Caltrain station in the heart of the Silicon Valley.