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Eventbrite

Event marketplace for hosting, discovering and joining live experiences.

Junior Helpdesk Engineer
Mendoza, AR
Job Description / Skills Required

THE CHALLENGE
As part of the BriteTech team, you will contribute to our support efforts globally. The primary focus of this position will be to support our Mendoza and São Paulo teams. You would be an escalation point for our Mendoza and São Paulo sites to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.


THE TEAM
The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!

THE ROLE
You’ll provide day to day support for our Mendoza, São Paulo, and global teams by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be an escalation point and assist the extended IT group with any large projects or internal infrastructural troubleshooting.

THE TECH STACK
Internal System administration (G Suite, Okta, Salesforce, JIRA, JAMF, etc…), A/V Support (Conference rooms, Event spaces, Google Hangouts), Desktop Management (Mac OS X, Windows), Mobile Device troubleshooting, Telephony (VOIP, WebRTC), Monitoring/alerting, Security, Wireless (support and configuration), Network troubleshooting, Active Directory, VMWare.
The Skill Set:
A bachelor's degree with at least 1 year of experience working in an IT Support function for a rapidly growing company.
Experience troubleshooting complex IT problems.Experience configuring, maintaining and troubleshooting Mac OS X and Windows desktop and server systems.
Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs.The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis.Proficiency in English, written and spoken.
BONUS POINTS
Portuguese
ABOUT EVENTBRITE
Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


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