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Metaswitch Networks

Provides telecommunications software to service providers, equipment manufacturers, large enterprises.

Professional Services Engineer, US
United States of America
Job Description / Skills Required

The Professional Services team is a vital part of the overall Metaswitch organization. The Professional Services team has played a key role in the successful deployment of Metaswitch equipment to provide next-generation voice services in 500 carriers’ networks.

The team is comprised of a combination of

· industry veterans with a vast range of experience in delivering network solutions to our customers

· engineers that previously worked in the product development team and in many cases wrote the software that they are now deploying.

The Professional Service team works closely with our customer base to assist them with design, implementation, and troubleshooting of deployments involving a wide range of Metaswitch and partner products. Metaswitch’s customer base continues to grow worldwide, and we are now expanding the Professional Service team.

This is a fixed term role for 6-months supporting a cloud VoLTE deployment. Successful applicants will have strong and proven experience with either VoLTE technology and virtualization in OpenStack environments, or familiarity with Metaswitch products, integration and troubleshooting methods. This role will be performed onsite in Overland Park, Kansas, working alongside one of our permanent on-site engineers as well as one on-site PM. You would report directly into a Metaswitch manager, who will control tasks, scope, etc.


Successful candidates will become a full part of the Metaswitch Professional Service team, working with customers on a wide range of tasks, including the following,

Troubleshooting test cases and verify configurations.
Applying configurations in lab and FIT locations.
Keeping lab and production up to date on changes.
Documenting a final configuration document with all changes from lab and FIT.
Loading new software in lab and production as required following all Sprint processes.

Application and Selection

Recruitment at Metaswitch is designed to be thorough and tough, yet informative and friendly.