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Kahuna

Customer engagement platform that enables marketers to understand and target customers across mobile and web.

Implementation Consultant
Redwood City, CA, US
Job Description / Skills Required

The Implementation Consultant will manage a portfolio of enterprise deployments from requirements definition to system integration to deployment. You will work closely with your client project teams to define and deliver inspiring end-to-end solutions that leverage cross-channel digital marketing best practices. You will use and continuously improve on Kahuna’s onboarding methodologies and processes to ensure efficient, consistent and scalable implementation of our solutions.

In addition, you will have direct, ongoing conversations with the Product and Engineering teams to influence the future product roadmap. Our Implementation Consultants are accountable for meeting and surpassing client expectations in a way that ultimately promotes the highest levels of adoption, retention and ROI.

Responsibilities

Lead enterprise implementations, onboarding and training
Become proficient in industry best practices related to cross-channel digital marketing
Define customer experience and technical requirements to meet client business objectives
Work with client teams and internal resources to actively identify and mitigate issues and manage risk
Prioritize client deliverables for internal product, engineering and design teams
Contribute to scalability of the Customer Success team with documentation, process optimization and cross-training
Monitor industry trends, client news, and experience innovations to add measurable value to client engagements
Qualifications

Minimum 3 years experience in customer facing enterprise level software implementation, technical account management, technology consulting or systems integration roles.
Ability to successfully deliver multiple projects simultaneously with meticulous attention to detail
Experience with marketing automation and analytics platforms
Experience architecting solutions, integrations, and system communications
Comfortable in a fast-paced environment that requires strong time-management and prioritization skills
Executive level interpersonal, project management, communication and problem solving skills
Demonstrates ability to listen carefully to truly understand client needs and concerns
Relevant experience monitoring project progress and taking corrective action to ensure goals are met
Ability to work with both technical and business stakeholders
BA/BS required
About Kahuna

Kahuna is a pioneer in communication automation, dedicated to empowering businesses to grow and thrive in the mobile era. We enable a new level of authentic engagement between brands and their customers wherever they are -- the web, email, mobile, social channels -- through personalized communication at scale. Powered by big data and machine learning, we help create delightful experiences for every customer with the perfect message, delivered on the right channel, at just the right time.