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Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform.

Market Intelligence Manager
San Jose, CA, US
Job Description / Skills Required

Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications).

This Market Intelligence Manager role will be a key player on our marketing team. You will conduct market research and develop an in-depth view of our key personas, competitive landscape and market insights. You will use this knowledge to help our marketing, sales and product teams develop strategies, campaigns and differentiated messaging.

If you are high-energy, great at research and telling a story, love working with people and helping your team succeed…if you love brainstorming and coming up with creative ideas…if you can dig in to find right approach, roll up your sleeves, sweat the details and keep your eye on the bigger strategy…if you can be a team play, as well as an individual contributor…if you like to work hard and have fun…then we want you.


You’ll work closely with sales, marketing and product teams to develop research to build awareness, differentiate our products and messaging, and showcase how we solve customer pain points.
You will conduct quantitative and qualitative research on our customers, industry trends and the broader market to help guide strategy and build thought leadership.
You will conduct regular analysis on competing businesses, products and features. You will maintain battle cards and competitive documentation for the organization.
You will help harness and elevate the team’s internal market knowledge for the broader sales organization and their prospects.
You will become the company’s go to person for competitive insights and market intelligence.
You will work with sales enablement in training our teams on capabilities and competitive differentiation.
You will participant in events and conferences where Zoom is being represented.
You will become an expert on Zoom’s customers, our products, and their use cases.
BA/BS degree, MBA a plus
Sharp, analytical thinking
Rapid learner & self-starter who thrives in a fast-paced environment
Proven ability to create content for sales teams
Comfortable and creative in building and giving presentations / training
Ability to work effectively and cross-functionally with all levels of management and employees
Excellent communication skills
Technical understanding and prior experience in the video or web conferencing, UCC, messaging or collaboration space is a plus