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Thumbtack

A marketplace that allows people to find, vet, and book local services.

Associate Category Manager
San Francisco, CA, US
Job Description / Skills Required

Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Every day we rally around the impact Thumbtack has on people’s lives - from house cleaners, to yoga instructors to general contractors, we’re helping small businesses grow and thrive. Join our growing team in the quest to build THE destination for anything you need done.

About the Category Management team
Thumbtack’s Category Management team creates a product experience tailored to our nearly 1000 service categories in our marketplace. This category-level customization inspires confidence in our users, which in turn helps our customers get more projects done, and our pros connect with the right customers for their businesses. We dive deep into user needs in each category and use our expertise to develop, roll out, and manage category-specific product features.

About the role
As an Associate Category Manager, you will be responsible for a core set of Thumbtack’s categories to improve user experience and drive growth. You will track key category metrics and deeply understand customer and pro needs and behaviors within your categories. You will translate that understanding into tangible product features improvements to help customers find the right pros and help pros get hired. You will partner heavily with rest of Category Management and a Product team to scope and develop these category-specific features.

Responsibilities
Analyze key business metrics and customer and pro behavior within owned categories to develop category expertise, and identify greatest opportunities for product improvements
Define and implement category-specific product improvements (e.g., customer request forms, pro quote sheets, Instant Match enablement); track and refine to ensure success
Collaborate with broader category management and product teams, including CM and Product leadership, to scope and execute against category-specific product and strategic initiatives
Must-Have-Qualifications
2-4 years of post-undergraduate work experience, preferably in: consumer or enterprise technology, consulting, and/or finance
Data-driven: has advanced excel skills and willingness to learn SQL queries
Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into practical product improvements
Deep user empathy: ability to structure and distill qualitative research (surveys, interviews, etc); ability to trade off customer and pro needs
Bias for action: ability to take ownership, move quickly, and make everyday count; not afraid to test and pivot
Team player: ability to collaborate with the broader Category Management team, and cross-functionally with Product, Eng, Ops, Marketing
Nice-to-Have Qualifications
Experience in an online marketplace or similar consumer technology company
Experience in strategy or product-related roles
Expertise in or passion for specific Thumbtack categories
More About Us
Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, Google Capital, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.