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An on-demand delivery service.

Strategy & Operations Manager, Merchant - Mountain
Denver, CO, US
Job Description / Skills Required

DoorDash is looking for a Strategy & Operations Manager to grow and manage the merchant side of the business in Denver.

Strategy & Operations Managers are the heart and soul of DoorDash. As the leaders of our core business, Strategy & Operations Managers are a critical piece of DoorDash’s growth and success in every market in which we operate. Finding the right people for this role is not easy. In a typical day, Strategy & Ops Managers should be able to navigate complex negotiations, close deals with our top merchants, and work side-by-side with our Engineering team to build new product features. They blend creativity and analytics to devise and test experiments that optimize our systems and make DoorDash 1% better each day.

Our best Strategy & Ops Managers are self-motivated, highly analytical,data-driven, and have exceptional interpersonal and relationship-building skills. They are willing to roll up their sleeves and do whatever it takes to make their region successful. Think this is you? Read on…

What you’ll do

Strategize – Devise and execute the overall operational strategy for “winning the merchant” across Denver and the Mountain region
Experiment – Use data-driven decision making and sound business judgment to run tests on everything from pickup times to temperature control. These experiments strengthen our product, streamline processes, and improve the way we do things
Business Development – Generate new business opportunities by developing relationships and closing deals with our top merchants
Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments
Influence – Work cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, Account Management, and BD teams to improve the merchant experience and achieve the market goals

About you

Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
Naturally curious – You always look for ways to innovate and improve
Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company
Gritty – You roll up your sleeves and do whatever it takes to make things successful
Relationship-builder – You can influence and motivate people at all levels across a variety of job functions
Problem solver – You can independently translate high-level goals into actionable plans


2-4 years of experience in consulting / strategy / business development / operations / technology / banking / analytics or related experience; high-growth or early-stage start-up experience is a plus
Track record of leading initiatives, hitting goals, and succeeding in a team environment
Excellent Excel skills; SQL knowledge is a plus

About us

Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national restaurants in more than 600 cities across the United States and Canada. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time.