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Weebly

Helps small businesses, groups and individuals create a website.

Customer Success Advocate
Scottsdale, AZ, US
Job Description / Skills Required

At Weebly, we are helping the world's entrepreneurs succeed by giving them the tools and support to take their business from idea to success. Now, more than ever, is the time to democratize entrepreneurship and we are leading that movement.



Would you like to learn about how technology helps small businesses become more successful? Weebly is looking for passionate individuals to join our growing Customer Success Advocate team in sunny Scottsdale. In this role, you’ll help our customers achieve their goals with their sites over the phone, via online chat and email while delivering top-notch service. As a CSA, you are involved in all aspects of customer service and have a direct impact on our customers and their emerging websites.



You will spend the majority of your day interacting with our customers over the phone & through chat or email tickets.



Responsibilities:
Deliver a great customer experience while providing technical support via Phone or Chat
Offer additional products and services that help our customers reach their goals. Yes, we mean you’ll be selling products and services they need to be more successful
Use a timely & professional approach to respond to chat & email tickets, as well as phone calls.
Deliver value to the company through customer conversion, retention, and cross selling of our products
Ability to remain focused in a dynamic environment, helping as many customers as possible each day

Qualifications:
Deep understanding of internet technology and website creation
Experience with Ecommerce and marketing is a plus
Previous customer support and/or sales experience preferred
Excellent written & verbal communication skills
Comfortable with technology in general (you are the person your friends and family call when they need help with their new wireless printer)
Type at least 40 WPM
Sense of humor


Perks:

Competitive salary
Stock options
Employer-paid health care
Employer match of retirement contribution up to the maximum allowed by law
Free lunch provided daily
Paid "Wanderlust" program after 5 years