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A peer-to-peer online credit platform that enables its members to lend and borrow money from each other.

Customer Experience Agent
Phoenix, AZ, US
Job Description / Skills Required

Who Are We?

Prosper is built on a simple idea: connect people who want to borrow money with those that have money to invest. Prosper is an online marketplace that gives borrowers access to individual and institutional investors. Borrowers get low, fixed rates with no hidden fees or prepayment penalties. Investors can earn great returns through the platform’s data-driven underwriting for personal loans, creating a new and diverse investment opportunity. Through Prosper, more than $9 billion in personal loans have helped borrowers consolidate their credit card debt, pay for large purchases, make home improvements and cover medical expenses. Prosper Marketplace is headquartered in San Francisco and operations in Phoenix.

Prosper Marketplace is headquartered in San Francisco. The Prosper marketplace lending platform is owned by Prosper Funding LLC. For more information visit: and follow Prosper on Twitter @ProsperLoans.

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What We Need

Are you looking for a company with a state of the art facility, casual dress code, awesome benefits package, career advancement potential, and an opportunity to make an impact? If so, you found it! Prosper is seeking smart, energetic, professionals for our quickly growing Customer Experience Team.

What You Will Do

Respond to customer inquiries via phone and/or e-mail
Demonstrate personal interest in resolving customer concerns at the first point of contact
Familiarize self with Prosper products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries
Collaborate with Fraud, Verification, Risk on behalf of customer to obtain clarification for decisions and effectively communicate with customers
Ability to see and understand trends, collate data and escalate issues to Customer Experience management
Able to multi-task and switch from written to verbal correspondence/inquiries seamlessly
Excellent sales skills – consultative style placing the customer’s needs first
Comfortable asking customers to verify personal and financial information
Is committed to providing exceptional service to borrowers in a professional manner at the same time safeguarding the interests of both lenders and Prosper
What You Will Need To Have

At least 1 year as a Customer Service Representative with an organization providing broad empowerment at the agent level
Ability to be on the phone up to 8 hrs/day in a fast-paced environment
Detail oriented – able to capture notes while navigating multiple systems and speaking to customers
Strong written and oral communication skills
Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization
Self-starter who is not afraid to speak up about process improvement opportunities
Familiarity with personal loan products and financial services – interest rates, amortization, credit bureau reporting, etc.
Flexible work schedule that may include Saturday’s and evenings as business needs dictate
Team Player – experience working with others in a collaborative environment, encouraging others and demonstrating the desire to help others succeed
What’s In It For You

In addition to working for a world class FinTech company and having a lot of fun doing it, Prosper provides it’s employees an excellent compensation and benefits plan. The plan includes incentive bonuses, stock options, company paid health, dental and vision insurance, paid vacation time, 401k with employer match and even fitness reimbursement and commuting reimbursement benefits.