A community marketplace based on sharing to list, discover, and book unique accommodations around the world.
The IT Systems Engineering Manager will lead a team of System Engineers responsible for designing, building, and improving Airbnb’s IT Systems comprising of: Application Hosting (cloud and on-prem), Single Sign-on, Directory Services, SaaS administration, and Client/Endpoint management. We are looking for someone with a technical background, customer focused, and with demonstrated business acumen who can get things done, provide technical direction, and develop a team of systems engineers.
Define, manage, and update the worldwide IT Systems strategy and roadmap.
Own and manage the security posture of all IT Systems portfolio. Meet or exceed all security SLAs for patching and remediations.
As the ultimate owner of the supportability of your services, you will work with our IT Operations team and other IT Engineering teams to ensure we build with operations in mind.
Oversee the scalability and refresh of systems infrastructure and core services
Manage vendor relationships including SLAs and project deliverables with the appropriate support organizations
Interface with end-user support organization on implementation of support models and system integration/automation of manual tasks and processes to improve efficiency.
Owner of IT CD/DevOps Tooling and System/Configuration Management Automation
Responsible for compliance controls implementation, oversight and audit
Communicate plans, status, and issues to management on a regular basis
Plan and evaluate work of technical and other support staff
Forecast and manage to budget.
Experience running Single Sign-on for a large organization
Familiarity with CI/CD tooling, DevOps concepts, Infrastructure as Code
Experience implementing and running a configuration management platform (Ansible, Puppet, Chef)
Experience running datacenter workloads in the cloud at scale (GCP, AWS, or Azure)
Experience running datacenter workloads on-prem (VMware)
Working knowledge of Terraform and Jenkins is strongly preferred
Experience building and managing global IT infrastructure, systems and services in high-growth companies
BS in Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
10+ years of industry experience with Engineering and Operational focus
Demonstrated understanding of system security including risk management and compliance
Experience managing VARs, Carrier Vendors and/or Managed Services Providers
Proven ability to manage and develop a technical team of Engineers
Ability to communicate effectively both verbally and in writing with technical and non-technical people. Skilled in writing concise, understandable, technical documentation
Ability to work independently, keeping track of a number of continuing problems, requests, and projects
Strong negotiation and problem solving skills. A track record of delivery.
Ability to provide technical leadership and mentoring of staff