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Allows customers to order groceries from their favorite local stores and have them delivered instantly.

Part Time Shift Lead
Fairfax, VA, US
Job Description / Skills Required

Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 200 US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 60% of US households and aim to have 80% coverage by the end 2018—that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.


The Part-time Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to deliver perfect orders every time. 



Team Building (60%)

  • Welcome new team members

  • Train new and current shoppers

  • Encourage positive work environment

  • Lead by example!

Assist with In-Store Operations (30%)

  • Put our customers first by ensuring that orders are accurately and efficiently fulfilled

  • Communicate effectively with the Instacart Operations Team regarding store and shopper relations

Partner/Customer Communications (5%)

  • Maintain a strong and positive relationship with the management team at our partner stores through regular communication and feedback

Problem Solving (5%)

  • Act quickly and respond to store, shopper or customer issues

  • Brainstorm new process improvements


  • Customer service and retail experience (2+ years)

  • Access to the use of a car is highly recommended

  • Experience working in diverse teams (1+ year)

  • Strong motivational and leadership skills

  • Ability to deliver customer service that exceeds customer needs

  • Effective interpersonal and communication skills; organization, planning, and prioritization skills

  • Qualified applicants must be able to do the following with or without a reasonable accommodation:

    • Lift up to 50 lbs regularly throughout shift 

    • Remain standing or walking, including up and down stairs, during shift