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Thumbtack

Thumbtack finds local professionals for almost anything.

Trust & Safety Product Manager
San Francisco, CA, US
Job Description / Skills Required

Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.


Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.


About the Product Team


Our product team is small but mighty. We partner with engineering, design, analytics and more to craft a marketplace that delivers business to our pros while helping millions of customers get their projects done each year.


About the Role


Do you want to work in a highly collaborative environment to reinvent how a large piece of the local economy works? We’re looking for a product manager to partner across the company to drive our efforts in building Thumbtack into the safest and most trusted marketplace for local services You’ll work on a variety of projects across the product with a diverse set of team members, including operations, legal, and marketing as well as product, engineering and analytics.


Responsibilities



  • Partner with engineers, designers, operations and policy to ideate, prioritize and deliver great solutions for our customers and professionals

  • Define and analyze key metrics to inform decision-making and measure success

  • Conduct user research and lightweight tests to scope and prioritize product initiatives

  • Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects

  • Wear many hats and be key organizational glue to embed trust throughout the platform


Must-Have Qualifications



  • 3+ years of experience in a management role working on Trust and Safety initiatives, e.g. fraud, safety, payments risk, security. Product management experience is a plus.

  • Excellent user-centric design and product sense

  • Excellent analytical skills to break down and solve complex problems

  • Proven ability to collaborate cross-functionally

  • Excellent written and oral communication skills

  • Excellent business judgement

  • Ability to work in a fast-paced and dynamic environment


Nice-to-Have Qualifications



  • Experience working in a marketplace business

  • Experience working at a high-growth startup

  • Experience working with operational processes involving manual review


More About Us


Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in 1,000 unique categories. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.



Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.